Shipping policy
Shipping Policy
Thank you for shopping with Synix. We’re committed to making sure your order arrives safely and as smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is confirmed. Orders placed on weekends or holidays may be processed on the following business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your location, shipping carrier, and other circumstances outside of our control. Please note that processing time is separate from shipping time.
Shipping delays may occasionally occur due to carrier delays, weather, holidays, or other unexpected circumstances.
Tracking Your Order
If tracking is provided for your shipment, you can use the tracking information included in your shipping confirmation email to follow your package.
Please allow up to 48 hours for tracking information to update after your order has shipped.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery may be subject to circumstances outside of Synix's control. If your tracking information shows unusual delays or you believe your package may be lost, please contact us and we will do our best to assist you.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include your order number along with clear photos of the item and packaging so our team can review the issue.
Questions?
For any questions or concerns regarding your order or shipping, please contact Synix Support at:
We’ll be happy to assist you.